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Sounds to me like you only issue is with the towing company, ie its rude behavior. To be fair, these guys often get assualted so they are not going to wait for your sister to go get the title, as many times, this would be a gun or knife or bat.
In the end, you have to make the payments. The rest is just plain upsetting but will likely just end up upsetting you more.
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Rich Belloff
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