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Brucelee · 07-04-2007, 08:11 AM

The rep on the phone was a tur*. Too bad companies don't understand the power of the internet to spread the word about poor customer service.

Anyone can make a mistake, however, service recovery is an art!

07-04-2007, 08:11 AM	#16
Brucelee Registered User Join Date: Jun 2004 Location: Des Moines, IA Posts: 8,083	The rep on the phone was a tur*. Too bad companies don't understand the power of the internet to spread the word about poor customer service. Anyone can make a mistake, however, service recovery is an art! __________________ Rich Belloff