Rough weekend...

[Sammy]

Porsche still hasn't responded to the dealer about helping with the repair bill. The Porsche guy who makes the decision got back from vacation on Monday and evidently is too busy to address this issue.

I'm going to the dealer to pick up my car until Porsche can respond one way or another. They have been gracious enough to charge me $130 for the time it took them to determine that it was a RMS leak (they only charged me 1/2 of the 2 hours they said it took).

[Sammy]

Still no word from Porsche... This seems a tad ridiculous that I have had to wait over three weeks and still Porsche has not responded to the dealer in regards to my RMS leak. Unfortunately I don't think there is much I can do except sit back and wait.

[blinkwatt]

Originally Posted by Sammy

Unfortunately I don't think there is much I can do except sit back and wait.

Or you can call once a day until they take your business seriuosly.

[Sammy]

I finally heard back (well... I actually called the dealer and they told me what Porsche's response was) today and Porsche is declining any help with paying for the RMS repair. Personally I think it's BS that an unrepaired oil leak from June is not covered 1 day after the warranty expired, but I guess this is the risk I take with buying a used vehicle...

Oh yeah, the dealer told me that Porsche's response was that "good will" (this is what they called it because I'm not the original owner of the car) is a thing of the past.

I have contacted Porsche NA and am going to at least get a direct response from them. If nothing else I will gladly let them know what I think of the situation.

I guess I have to sit and wait "no more than 5 business days" to see what Porsche says...

[Sammy]

Well, after almost 2 entire months of trying to get the RMS repaired covered I am finally taking it into the dealer to have it repaired. Porsche and the selling dealer have offered to pay for 2/3rds of the total cost.

This has been quite a saga:

1) complained of an oil leak in June - no repair made (note that this was during the warranty period)
2) 1 day after warranty expired noticed oil leak again
3) took car to dealer on September 5th and confirmed RMS leak - received loaner
4) no word from Porsche - take loaner back to dealer on September 15th (paid $130 for labor up to this point)
5) finally hear back from Porsche on October 9th denying payment for the repair
6) contact Porsche "Customer Commitment" on October 9th - informed that someone will contact me no later than 5 business days
7) no word from Porsche
8) contact Porsche "Customer Commitment" on October 17th - informed that someone will contact me no later than 5 business days
9) no word from Porsche
10) contact Porsche "Customer Commitment" on October 24th - informed that someone will contact me no later than 5 business days
11) Porsche finally contacts me on October 25th and says they will pay for 1/2 the bill - I disagree and ask for more
12) Porsche contacts me on October 27th and says they will pay for 2/3 of the bill
13) car is finally going in tonight (October 30th)

Might I add that no one would give me the phone number of the regional service manager from Porsche that denied/approved my warranty claim. Might I also add that the "Customer Commitment" consists of a few people shooting emails off to these regional service managers. They informed me that they have no phone numbers that they can call/give out.

This whole thing has been a crock of dog dooky!!!

I am happy that they have finally decided to help out with the bill, just very disappointed that I had to deal with this for 2 months!

BTW - I was going to have the oil changed by the dealer but they were going to charge me over $200!!! Not worth $200 to me so I'll be doing it myself.

Sammy, glad to hear that you are making progress. Sorry to hear about your problems and poor treatment from Porsche. It should not be this way

Good job negotiating a higher participation level from Porsche. Excellent persistence on your part. Unfortunately, that's how you get results. A "lesser" owner would have given up. And I would suspect that Porsche know this and uses it to their advantage.

FYI- Barrington Motor Werks charges $110 for an oil change and about $67 if you supply your own oil.

[Perfectlap]

have you posted this on Rennlist yet?
I would post it in the 986/987 and 996 forums and say that you are only doing so because you want to hear from people who have had experience begging mercy from Porsche on the all too famous RMS saga.

If you say you are going to call me on Friday, call me on Friday.