Fighting Insurance - Help Requested

[thstone]

This is a question of warranty.

Check the paperwork from the repair order. What warranty did the shop offer on the repair? If the problem was discovered within the warranty period, then fight like hell to get the shop to repair it properly. If you are outside the warranty period, then this will be an uphill battle that will be hard to win.

In my experience, fighting with an insurance company is a long-term battle. I spent 15 months fighting over my totaled silver Boxster. The insurance company delayed and lied about everything they could to see if I would just give up and go away. Maybe your experience will be much better, but be prepared for a long slog in the mud.

[Lew]

Originally Posted by thstone

This is a question of warranty.

Check the paperwork from the repair order. What warranty did the shop offer on the repair? If the problem was discovered within the warranty period, then fight like hell to get the shop to repair it properly. If you are outside the warranty period, then this will be an uphill battle that will be hard to win.

In my experience, fighting with an insurance company is a long-term battle. I spent 15 months fighting over my totaled silver Boxster. The insurance company delayed and lied about everything they could to see if I would just give up and go away. Maybe your experience will be much better, but be prepared for a long slog in the mud.

It really depends on your Insurance Company. Statefarm is the worst on settling claims. I experienced it, and have heard it from others. That's why I switched after 40+ years with them. Plus they continued going up on premiums. I am now with Travelers, and they are much cheaper than Statefarm on my 3 vehicles. A Woman recently bumped into the back of my VW Sportswagen. She had stopped behind me at a traffic light, and rolled forward slowly bumping into me. No damage could be seen. However I called Travelers and reported it. The Woman had insurance with guess who.....Statefarm. I was surprised when a claims adjuster called and wanted to come to my house to see the car. After seeing my VW, he said I would be getting a check for $375. I could not believe it. I guess they did not want to battle with Travelers on not seeing any damage.

[thom4782]

Originally Posted by thstone

This is a question of warranty.

Check the paperwork from the repair order. What warranty did the shop offer on the repair? If the problem was discovered within the warranty period, then fight like hell to get the shop to repair it properly. If you are outside the warranty period, then this will be an uphill battle that will be hard to win.

This is an excellent point. Because you settled with the insurance company and accepted the car back from the shop, your only recourse may be a warranty claim. Check the fine print of the insurance settlement and the repair contract to see if either one warranted to work.