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Old 05-06-2006, 09:11 AM   #1
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Thumbs up 2 Thumbs up for our sponsor Epiq

I'm a new member and just recently acquired a 2001 Boxster S (3 weeks ago). Last weekend there was a local get together and drive that I wanted to attend. Besides adding wheels to the vehicle, I wanted to get the strut tower braces as I have read many places that those are the one of the easiest and best upgrades to start with. I was the only Boxster in the sea of 996s and 997s.

So the Monday before the event, I decided to email Todd at Epiq and see if there was any chance of getting the parts by Friday. Keep in mind the event was on Saturday. Within 8 minutes of sending the email I got a response. WOW. Usually I wait at least a day or so before anyone responds to inquires like that. Todd did not have them in stock, but could have them drop shipped from the distributor/manufacturer (not sure which one is was) in Florida. Since it was late in the day on Monday, and we are on the west coast, the order could not be placed until Tuesday. Tuesday came and a received my tracking number from Todd and the parts were sent 3-day and I received them in time for my event on Saturday.

It seems like I see a lot of negative comments on things that go wrong with companies, but not many positive things. I just wanted to show some appreciation for some great customer service.

I will definitely be ordering from Epiq again.

Thanks,
David


Last edited by David_J; 05-06-2006 at 09:46 AM.
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Old 05-06-2006, 09:21 AM   #2
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Quote:
Originally Posted by David_J
I'm a new member and just recently acquired a 2001 Boxster S (3 weeks ago). Last weekend there was a local get together and drive that I wanted to attend. Besides adding wheels to the vehicle, I wanted to get the strut tower braces as I have read many places that those are the one of the easiest and best upgrades to start with. I was the only Boxster in the sea of 996s and 997s.

So the Monday before the event, I decided to email Todd at Epiq and see if there was any chance of getting the parts by Friday. Keep in mind the event was on Saturday. Within 8 minutes of sending the email I got a response. WOW. Usually I wait at least a day or so before anyone responds to inquires like that. Todd did not have them in stock, but could have them drop shipped from the distributor/manufacturer (not sure which one is was) in Florida. Since it was late in the day on Monday, and we are on the west coast, the order could not be placed until Tuesday. Tuesday came and a received my tracking number from Todd and the parts were sent 3-day and I received them in time for my event on Saturday.

It seems like I see a lot of negative comments on things that go wrong with companies, but not many positive things. I just wanted to show some appreciation for some great customer service.

I will definitely be ordering from Epiq again.

Thanks,
David

Good to hear, word of mouth can make or break a business when the community is as small as ours.
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Old 05-06-2006, 07:37 PM   #3
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David - many thanks for your great 'review'. Blue, you are precisely correct, and for that reason I wonder why any company out there doesn't bend over backwards for every customer.

Remember, if you guys/gals (we do have some ladies here, don't we?) don't see something that should be there on the site, let us know as we really WANT to add it.
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2005 Boxster S - Atlas Grey/Black, PASM, Sport Chrono, Bose
2006 Infiniti M35 Sport
2007 Cadillac Escalade (tow vehicle with bling)

'00 Boxster - 2.7l w/FVD ECU tuning, Moton double adjustable suspension, custom stainless headers, lightweight flywheel, dual Magnaflow mufflers, 18" CCR wheels, 911 front brakes in front, Boxster front brakes in rear, full welded cage.

http://www.epiqautosport.com/images/epiqtoddavatar2.jpg
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Old 05-07-2006, 05:53 AM   #4
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Good job Todd!

This IS a great community we have going here, isn't it?

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Old 05-12-2006, 12:01 PM   #5
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The site is great too! awesome!

I referred someone to you too Todd, for pss9.
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Old 05-12-2006, 12:53 PM   #6
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Beautiful car... I love the body-color matching rims.
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Lots of people go through life doing things badly. Racing's important to men who do it well.
When you're racing, it's life. Anything that happens before or after is just waiting.

Last edited by Porschekid; 05-15-2006 at 04:11 AM.
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Old 05-12-2006, 01:20 PM   #7
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Quote:
Originally Posted by alex911s
The site is great too! awesome!

I referred someone to you too Todd, for pss9.
Haven't heard from him/her yet - I'll be on it, thanks.
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2005 Boxster S - Atlas Grey/Black, PASM, Sport Chrono, Bose
2006 Infiniti M35 Sport
2007 Cadillac Escalade (tow vehicle with bling)

'00 Boxster - 2.7l w/FVD ECU tuning, Moton double adjustable suspension, custom stainless headers, lightweight flywheel, dual Magnaflow mufflers, 18" CCR wheels, 911 front brakes in front, Boxster front brakes in rear, full welded cage.

http://www.epiqautosport.com/images/epiqtoddavatar2.jpg
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Old 06-09-2006, 06:06 AM   #8
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I ordered a part using ground shipping late last Friday night and it was waiting for me when I got home yesterday (Thursday) . Awesome . . . only 6 days to get my stuff using ground shipping and two of those days were the weekend.

I'm impressed.
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Old 06-09-2006, 06:32 AM   #9
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yes please post more pics of your car
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