when you need computer coding done and the dealer is the only one with the scan tool and they tell you the "book time" for deactivating the pass side airbag is 2 hours, when in fact it takes 10 minutes, that's stealing.
when the dealer tells you the "book time" for changing spark plugs is 5 hours and 3 indi shops tell you it's 2 hours, that's stealing.
preach all you want, you only have to change the minds of every car person on the net...