B&M doesn't live up to their "lifetime" warranty...

[ppbon]

... unless you provide them with the original receipt of purchase.

I had purchased a short shift kit from them many years ago.
I went with them instead of Schnell because they offered a "lifetime warranty".
Last week one of the teflon bushings (rearmost) gave out on me and I couldn't shift gears.
I called B&M and they told me that I just need to send the original receipt (which I've lost after so many years).
They wouldn't budge on this.
I asked them to sell me the broken bushing, they wouldn't.
The solution for them was for me to buy a new shifter.

Well, the solution for me was to make my own bushing!
But it really p!sses me off that a company offers a lifetime warranty and when that unit breaks they won't stand behind their promise.

If it's a lifetime warranty why do they require your receipt? Sears doesn't!

Finished ranting.
Happy Boxstering,
Pedro

[jwade]

That's not good business at all man.

I try to be pretty anal with respect to maintenance receipts for my car, but I bought my b&m ss off ebay a long time ago. It was new in the package, but I didn't get any "official looking" sales receipt because it came from a private owner that never installed it in their boxster.

So I guess they would deny my claim too all things being considered...

Just curious, but how many miles did you have on yours before the bushing failed?

[eightsandaces]

I once was a part of a marketing sales force for one of the most dominant companies on the planet. Research shows that the "bad treatment" story will be repeated extensively, the cost of which will easily eclipse what should have been a simple replacement.


My motive power bleeder started leaking from the gague after one use. The new company owner emailed me and said hey no problem I'll replace it or fix it free, thanks Marco for being a good steward to your loyal customers..