SUNCOAST - How often do you order from them?

[rick3000]

Sunset is my go-to store for OEM Porsche parts. Every time I have ordered from them they beat all the other prices I could find. Shipping is quick, and I would recommend them over Suncoast.

[urban_legend]

I have used sunset and pelican and have been very pleased with both. I ordered new keys (1 factory 1 dealer cut) from Sunset and had my local dealer program - no problem.

Jumping the thread a bit - why so many issue with coolant reservoir tank?
I know the coolant is "lifetime" but should it be changed?

[rick3000]

The coolant would last a lifetime in a perfect world, but if you want your Boxster to last in this one I would change it. The coolant however is not related to the tanks cracking, which is probably what your hearing about.

[mylamb]

Originally Posted by rick3000

Sunset is my go-to store for OEM Porsche parts. Every time I have ordered from them they beat all the other prices I could find. Shipping is quick, and I would recommend them over Suncoast.

rick3000

Are you doing the work yourself or are you taking the parts in to a dealer/specialist? This is my main concern. I'm getting "we won't warranty the part or labor" from one specialist, and I'm not sure of the procedure if the part fails. Just send it back to Suncoast/Sunset & they'll send you another one?

[70Sixter]

I think the real issue is probably not warranty so much as they want to make money on the parts as pert of their bidness model.

I've been happy with Suncoast (they are closest), Sunset, and Pelican. My servicing dealer in Cary, NC is reasonable, so I would not take parts to him. Even sells tries at Tire Rack prices without the shipping but with the sales tax.

I order parts I can self install leave the rest to the dealer. This month will be my first self oil change since off warranty, and I've always done oil changes myself after about 5k miles.

Not sure about other future maintenance, but buyers like me value the dealer stamps in the service book.

[rick3000]

Originally Posted by mylamb

rick3000

Are you doing the work yourself or are you taking the parts in to a dealer/specialist? This is my main concern. I'm getting "we won't warranty the part or labor" from one specialist, and I'm not sure of the procedure if the part fails. Just send it back to Suncoast/Sunset & they'll send you another one?

My dealer and mechanic don't seem to have a problem with me bringing them parts. The dealer doesn't like it and I normally don't do it because I have a warranty, but if it is something I am paying out of pocket I buy the part where ever is cheapest. I am not sure about a 'warranty,' but what could you buy that could fail? You normally aren't buying a radio or engine that is complex and can fail, a single part is probably not going to break.

[mylamb]

Good point.

Thankfully, I haven't had to buy anything yet. Possibly, a new coolant expansion tank. I just wanted to know - as the specialist quoted it at more than 2X's the price of Suncoast.

[Mike_Yi]

I too used to only use Suncoast, but had a crappy customer service issue with them, and I no longer buy from them. I only use Sunset. They've got better prices anyway, and their customer service is top notch!

Since you may ask for details....I had ordered a part for my hardtop. I was trying to get it put back together so I could get it on before the snow. The part I ordered was rubber gasket tape. There was some miscommunication when I ordered it. I would swear that the guy told me it came in a 9' roll. That's exactly what I needed. When I got it, it was a 26" roll. I called them to question this as my package was open. I didn't know if I mistakenly got a partially used roll, or if the part only came in 26". I called and left a message. I talked to several, non-parts people there. They all told me that somebody would call me back. At one point I was told that the entire parts department (EVERYBODY) was out to lunch. I was told the parts mgr would call me back. I was in a hurry to get this ordered as they had to special order it and it took about 2 weeks to get. Winter was here, and I wanted to get the top on before it got too cold to wash the car before I put it on. Nobody ever called me back. EVER.

On top of that, one of the other hardtop parts I ordered took a heck of a long time to show up. This was from the same order. I finally called many weeks later to find out when it would be available. The called me back later and told me that they had the part and it was going out right away. It had been sitting on the parts mgrs desk for who knows how long.

[Adam]

I tried to order some power steering fluid and the 997 shifter assembly online last Sun night and their shipping policy is not user friendly at all. It says you have to ship to your billing address which is my residence like most people. Well I live alone and nobody is home during the day because I work. I don't like to leave parts on my doorstep and sometimes UPS and Fed-ex won't deliver without a signature. I always ship to work to make it easy and when I entered that address in online it fouled up the works and now my money is still tied up (on authorization hold or something) and my order isn't placed. I just wanted to ship to where I work so I could get my parts! Frustrating!

[ekam]

Adam:

They'll ship to a different address when you order over the phone.

[Mike_Yi]

Originally Posted by Adam

I tried to order some power steering fluid and the 997 shifter assembly online last Sun night and their shipping policy is not user friendly at all. It says you have to ship to your billing address which is my residence like most people. Well I live alone and nobody is home during the day because I work. I don't like to leave parts on my doorstep and sometimes UPS and Fed-ex won't deliver without a signature.

That is generally to avoid cc fraud. If you can, have it shipped UPS. UPS be default does not require a signature. By default, FedEx does require a signature. That doesn't help you with not wanting the parts left though.