SUNCOAST - How often do you order from them?

[Lil bastard]

I have used Suncoast in the past. But one time I had an issue with them.

Even though in the end everything worked to my satisfaction, they made me jump through waay too many hoops to get there.

As the customer, I became extremely disenchanted with Suncoast, and now give all my OEM part business to Sunset in Oregon.

I know that lots of people have used Suncoast satisfactorily, and that's great.

But in my case, they seemed to work extra hard to lose my business - I was amazed at the lack of customer focus they showed me, and this at a senior management level.

You never know how good a supplier is until you have a problem, and in my case, they just made it impossible for me to throw any more business or money their way.

[mylamb]

Lil B,

What were the details of your issue? Did they take too long to send a part? Was it broken? I will look into Sunset too. Does your local shop have a problem with installing Sunset parts even if they don't order them and mark them up? I'm assuming that the "mark-up" issue is why techs don't want to do warranty the parts. They're not making enough money on the job.

[Lil bastard]

Originally Posted by mylamb

Lil B,

What were the details of your issue? Did they take too long to send a part? Was it broken? I will look into Sunset too. Does your local shop have a problem with installing Sunset parts even if they don't order them and mark them up? I'm assuming that the "mark-up" issue is why techs don't want to do warranty the parts. They're not making enough money on the job.

I don't want to get too deep into specifics. They had sent me an email advertising one price for an item, and less than 24 hrs. later when I ordered the part, the price had jumped more than 60%. My arguement was that they had not allowed reasonable time for me to respond to their email. Their arguement was that Porsche had raised the pricing overnight. I said I understood that for new orders, new stock, but this part was in existing inventory and all they were doing was jacking up the price. It ended up with the dealership's senior management holding a very firm, and IMHO unreasonable line. I had to speak with 4 people over several days. Only when I threatened to cancel the order were things resolved, If they had a sense of customer loyalty, it should have been resolved at the first level. I had used them many times prior to this and only ordered the part because of their email to me.

I do all my own work and have never used the local dealerships.

All Porsche Parts are warranted for 2 yrs. If the part fails, you'll be able to get a replacement. As for installation and labor, each dealership sets their own standards. It's not that they're not making money, you pay the going hourly rate for labor and there's plenty of margin built into that. It's most likely a tactic to generate revenues from the parts desk too.

[crios]

I use them all the TIME!!

Very cheap, 50% less than my local dealer, and no sales tax!!!

I'd highly suggest using them.

[blinkwatt]

Suncoast is alright but sometimes they take forever to get an order out to the West Coast and shipping is always really expensive.

I always order according to part availability-

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Sunset

Suncoast

[rick3000]

Sunset is my go-to store for OEM Porsche parts. Every time I have ordered from them they beat all the other prices I could find. Shipping is quick, and I would recommend them over Suncoast.

[urban_legend]

I have used sunset and pelican and have been very pleased with both. I ordered new keys (1 factory 1 dealer cut) from Sunset and had my local dealer program - no problem.

Jumping the thread a bit - why so many issue with coolant reservoir tank?
I know the coolant is "lifetime" but should it be changed?

[mylamb]

Originally Posted by rick3000

Sunset is my go-to store for OEM Porsche parts. Every time I have ordered from them they beat all the other prices I could find. Shipping is quick, and I would recommend them over Suncoast.

rick3000

Are you doing the work yourself or are you taking the parts in to a dealer/specialist? This is my main concern. I'm getting "we won't warranty the part or labor" from one specialist, and I'm not sure of the procedure if the part fails. Just send it back to Suncoast/Sunset & they'll send you another one?