Coolant Leak / Overflow ???

[rick3000]

That's what I have been reading. I think I will just tell them to check the water pump. I would DIY except with the warranty, it isn't worth $300 out of my pocket, when there is almost a 90%+ chance it is the water pump, so it will be covered.
Thanks for all the help, and I'll let everyone know what happens.

[rick3000]

^ My earlier post was way off.

I picked the car up today with some major trouble. After waiting for a half hour they come in a tell me that they didn't find anything wrong with the car, but they did change the spark plugs (without my consent), use half a tank of gas, and put about 50 miles on the car. Oh, and they also gave me a bill for $640. $450 in labor, $140 for spark plugs, and $50 in tax. For all I know they didn't do anything.

I didn't want to get into it in at the dealer, but this is the second time I have taken the car in with a problem, and left without any repair or explanation, just with less money. I am into this for $760. The car once again runs fine, but I'll give it about a month (again) before something else happens.
What do you guys think?

I am thinking of writing to Porsche North America, the dealership owner, and the Better Business Bureau. If they had done something I would have gladly paid, but when they didn't do anything except, keep the car a week, be rude to me, and then charge me, it is all just upsetting.

[tboyer]

Originally Posted by rick3000

^ My earlier post was way off.

I picked the car up today with some major trouble. After waiting for a half hour they come in a tell me that they didn't find anything wrong with the car, but they did change the spark plugs (without my consent), use half a tank of gas, and put about 50 miles on the car. Oh, and they also gave me a bill for $640. $450 in labor, $140 for spark plugs, and $50 in tax. For all I know they didn't do anything.

I am thinking of writing to Porsche North America, the dealership owner, and the Better Business Bureau.

What??? Amazing that this is even possible, fortunately I have never been put in this situation. If I got my car back with a bunch of unauthorized repairs I would have had a fit in the dealership, let alone waiting a week for a spark plug change! I'm not sure where you are located, hopefully you have another dealership nearby to take your car to (I have 4 or 5 Porsche dealerships within 30 miles of me in the D.C. area). My suggestion would be to make an appointment with the service and general manager and knock out why this happened and what they're going to do about it.

[Lil bastard]

I would DEFINTELY pursue this. YOU GOT RIPPED OFF!!

You go in for a coolant leak for which you had actual evidence and you end up with new plugs and a $640 bill..??

You didn't make the mistake of saying something like "Just fix it..." did you..??

You need to be very specific with a Dealer and tell them exactly what you want done and to call you if anything else pops up before proceeding and that you want the old parts back (proof that they actually did the work they say they did).

[rick3000]

They did not call me at anytime. I called them to get updates everyday because they weren't calling. The mentioned they would look at the spark plugs, but never said anything about replacing them for $140. I never said just fix it.
The biggest problem I have is that I took the car in last month with a coolant issue, and I left with no repairs and it was $120. This time was the same thing, I have a problem they didn't fix it, and I left with a $640 bill.
They claim the $450 in labor was for testing, except as far as I can see they didn't do anything except refill the coolant, and rip me off.
I am going to write the dealership owner, then file a complaint with the Better Business Bureau.
So we'll see what happens.