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This is total BS! Please keep after them. The first thing they try to do is deny it for anything they possibly can. They are trained to do this. The person who told you it was denied probably knows next to nothing about cars but they are trained to say no. Please be a major pain in their butt and ask the mechanic/dealer to be also. They will fight and delay as long as possible but they cannot get away with this.
They probably have statistics for how many people give up when they are told no. For example if they automatically say no the first time no matter what the problem is in reality, they may not have to pay for 50% of their claims. These guys are in this to make money, not to help.
Their BS system is designed to make you give up. If you stay after them, you can beat their system and get what is fair!
Before expending any costs on arbitration, I would suggest being a major pain in their butt with written and oral correspondence from you and the dealer, of course bring in the Better bussiness bureau and the appropriate state governement office. The trick is to get past all their people who are trained to say no and that will take time and effort.
Last edited by saaber; 12-20-2007 at 06:38 PM.
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