Warranty Direct is screwing me over on an engine loss Beware of Warranty Direct

[saaber]

This is total BS! Please keep after them. The first thing they try to do is deny it for anything they possibly can. They are trained to do this. The person who told you it was denied probably knows next to nothing about cars but they are trained to say no. Please be a major pain in their butt and ask the mechanic/dealer to be also. They will fight and delay as long as possible but they cannot get away with this.

They probably have statistics for how many people give up when they are told no. For example if they automatically say no the first time no matter what the problem is in reality, they may not have to pay for 50% of their claims. These guys are in this to make money, not to help.

Their BS system is designed to make you give up. If you stay after them, you can beat their system and get what is fair!

Before expending any costs on arbitration, I would suggest being a major pain in their butt with written and oral correspondence from you and the dealer, of course bring in the Better bussiness bureau and the appropriate state governement office. The trick is to get past all their people who are trained to say no and that will take time and effort.

[tboyer]

"subsequent damage to the engine from continued operation and a loss of oil pressure"

Here's where they get you....bastards First, sorry for the total engine lose, all I can say is THAT SUCKS! Is the engine type or year a typo? The report states you have a 2.5 L in an '01?

You are probably close to 10K to replace the engine, if it were me, I'd negotiate a settlement with Warranty Direct (they will settle for less outside of arbitration, they're just waiting for you to ask), then I'd save the rest of my breath and part this one out. After I had 10 - 15K, I'd go drop it on another, newer 987 S with the new vehicle warranty still attached. Once that warranty expired, I'd trade it in for another....etc Any warranty outside of the new vehicle warranty is not worth it to me, think about, not only did you lose an engine, you lost the money you dropped on the warranty in the first place

Keep us up to date

[Brucelee]

That blows. Any other pressure you can apply on them?

Ask the arbitrator to make them pay the fee if he rules for you.

Good luck.

[rick3000]

I agree, keep on then and pressure them. Threatening with calling the Better Business bureau or threatening to sue will get there attention and make them reconsider. Best of Luck!

[dcporsche99]

Sorry to hear Mike! Keep the pressure on them! Let us know how it goes.

[jmatta]

I would have an attorney write a certified letter immediately...that always gets their attention. As said previously, warranty companies are this game for profit, not problem resolution.

Originally Posted by rick3000

I agree, keep on then and pressure them. Threatening with calling the Better Business bureau or threatening to sue will get there attention and make them reconsider. Best of Luck!

BBB has no strength.....Trust me on this one, make copies of the documents, outline the strengths of your argument, keep the letter polite and brief..Then send the entire package to your state attorney general, you may even want to tell the insurance company you plan such action as just the threat of that kind of heat usually gets their attention, good luck, sorry bout the engine.

[peakpro]

Originally Posted by xusmnimij

BBB has no strength.....Trust me on this one, make copies of the documents, outline the strengths of your argument, keep the letter polite and brief..Then send the entire package to your state attorney general, you may even want to tell the insurance company you plan such action as just the threat of that kind of heat usually gets their attention, good luck, sorry bout the engine.

agreed...your states AG is the way to go...

[Brucelee]

Originally Posted by peakpro

agreed...your states AG is the way to go...

Actually, in many states, these warranties are considered insurance and are regulated by the insurance depts. These depts have complaint depts and again, depending on the state, can be quite responsive.

You may want to check this out.

[headdead]

When Fidelity took over administration of my company's health care plan they screwed up and stopped deducting payments from my wife's paycheck. I didn't notice (direct deposit) until they canceled the family's health care.
I asked them for a bill and volunteered to pay for each of the months they forgot to deduct but they refused to reinstate, claiming it was our fault for not noticing their oversight.

One threatening letter from a lawyer got immediate resolution. Full reinstatement and a verbal apology.

It's painful but worth it. Hire a lawyer to send a letter on his letterhead. Good luck.

[blinkwatt]

Talk to someone in charge. Inform them that the data inputted into the document by them is false. Your car could not possibly have a 2.5L,also if I remember correctly it was a base which would have a 5-spd(not a 6-spd). Inform them there is no way you will accept any decision by them until they can figure out the correct information on your car. Then take it from there.

Give them hell. :troll:

I had of hell of time fighting with my insurance company on what was happening to my 99' when I crashed. They didn't want to replace stuff and they wanted to cut corners. I kept a FIRM hand on what I wanted done and wouldn't sign for anything until it was the right/fair decision.

Keep your pimp hand strong!

i agree with blinkwatt stay firm and strong.