Anyone purchased from departstop.com / DPS-Motorsports.com?

[986Roadster]

well here's my horror story........

Last year i bought side skirts from dps. they were suppose to be for a boxster, and for some reason i got 996 skirts. they too were 5 weeks later, but took the skirts back right away, and within 2 weeks sent me out the correct skirts.

this year/ 2 months back i bought the gt3 bumper, and i finally got a tracking number from him this week, and it looks like i should have the bumper on monday. now i'm hoping it's not a cayenne front bumper!!!!!

in my opinion, i think the body shop that does the painting is slowwwwww! not sure i can explain why other parts are taking longer to ship. maybe he orders from porsche and has to wait for the parts to come in.

prices have been very good, and in the future i'll just order 5 weeks ahead!!!

[husker boxster]

Are we seeing a pattern with the posts? The theme with the people who have done business with Dayton - nice guy, very knowledgable but generally 3 wks late, never follows up, and often sends the wrong parts.

At 2pm CDT today I called Dayton to see if my caps were "done". He said they weren't in the inbox but they might be on the dock. He would check and call me back. After an hr I went to Plan B. I bought a set from Ralph Boothe. Ralph assured me he had what I wanted in stock. I asked if he could get them in the mail today and overnight them. He said he could. I waited until 3:30 for Dayton to call, then decided to enjoy the rest of this nice day and get a quick 9 holes in.

When I got back from golf I had an email from Ralph. He said he has a normal UPS pickup at noon but we missed that so he boxed up the caps and took them to the UPS store. They are in the mail, I have a tracking #, and they will arrive on Mon.

No msgs from Dayton, though. I called to have him cancel my order. He said they were just shipped (yeah right). Wait a mintue, they haven't gone out yet so he can cancel the order (what luck). I will be contacting my credit card company on Mon to be sure he has.

Then I can put my caps on my wheels and put my wheels on my car!

to Dayton.

I am a firm believer that quality does not cost more. And poor quality can be very expensive. It really comes down to what you value.

A low price with bad service & poor follow-up might be fine for one customer. Another customer likes great service, good follow-up and is willing to spend a little more for it. Neither is right or wrong. Just a matter of what you value and are your expectations met.

[986Roadster]

you are right bmussatti. even though i have gone through hell. i've saved at least $1500 buying from dps. i don't care if he take 2 weeks or 5 weeks (obviously i'm not cool with waiting for a year).

i'll still buy from dayton (maybe i should wait until monday), the quality was good, and i cant complain with the paint job.

monday i might be pissed 50/50 chance....lol

[docdyh]

why doesn't someone print this out and mail to Dayton, then again, I am sure he already knows....

[edevlin]

I ordered a Dansk Sport muffler (the one that looks like the stock muffler) from them last week. Hopefully, this will give a little better flow rate and not have the resonance issues of their sausage-shaped muffler that I tried previously. Their price was goodand they were very helpful and sent me a tracking number. The muffler should be here tomorrow. As long as it is the model I ordered, I will be very pleased with their service.

Ed

[Perfectlap]

Husker,
Dayton has been operating like this for a couple of years now. He does business with the large Rennlist community(don't think he's a sponsor though) as well and ebay on top of that. Sounds like he needs a business manager or more assistants. The margins must be small since he sells for so little and obviously that requires him to sell more quantity.