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Originally Posted by laphil
RESULTS: The unit is going back. We've set the dips properly. We've verified the fiber direction and locations in the loop (with Dension on the phone.) The distributor upgraded the firmware. I give up! It may be a faulty unit... I haven't ruled that out. I will say this: The folks at Haas Entertainment in Los Angeles (Culver City) are top notch, very professional, and there's a reason why BH Porsche and Pacific Porsche recommend them. They really stand behind their work.
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That's too bad - I'm sorry it didn't work out for you. My experience was much different - the only installation issue was due to me not finding the correct +12V to connect to. Other than that, it worked right out of the box.
Out of curiousity, do you have the CDR24 or PCM head unit?
Also, do you know if your car had the Yazaki or Tyco/AMP optical fiber connectors?