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Same happened to me, you really have to pull hard in the release cable. Once it’s open, remove the plastic cover over the hatch release mechanism. If you’re lucky, it broke there. I braided in some picture wire where it broke and tied it to the release arm. I check it annually and it still works fine. Porsche wanted $800 to install a new cable. I fixed it for nothing. Give the emergency cable a real hard yank. Wear gloves.
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