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MN, you're right. We should praise a company not when they send us our stuff fast, not when they respond to complaints fast, not when we get the stuff on time, or even when we get the replacement stuff fast.
Praise should be offered to companies that go above and beyond the norm stated above.
However, I gotta say that it's nice to hear from Blink that this company understands basic customer service. Sadly, it's uncommon these days!
Jeph, your example of repeat trips to Taco Bell is very telling, my friend. Yes, very telling. Now I understand far more about you than ever before.
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