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Micro switch on the outer handle would be the first place to look - may need cleaning, may need replacing.
I believe there is a second mirco switch that part of the lock or hinge mechanism. One switch tell the windo to drop when the door is opened, the other tells is to remain open until the door is closed.
It sound like the door thinks its closed and therefore not maintaining the comfort gap.
Search for it using the search, there have been stacks of threads on this i think
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