Quote:
Originally Posted by coreseller
We were finally notified today by the store manager (exactly 1 week after Chicago Sears Corporate promised we would be), my guess is they heard from the BBB and / or Ohio AG as a result of our notifying them both. End Result; replacement part (entire freezer door) is on it's way to our house to replace the one that was dented (by their employees) after we purchased it .
What truly upset me through this entire mess was the ease with which we were lied to by three separate Sears Employees while they looked us straight in the eye, unbelievable.
The wife and I certainly learned quite a bit last year (cancer, surgery, 6 months of chemo) about what's truly important in life and this situation is far from "up there", but I will say, the principle of this really grated me.
Rant over.
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Truth be known, it was the call from The Strategic World Command that put the scare in them. I'm referring to the Ohio AG and the BBB !