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coreseller · 03-12-2013, 12:32 PM

We were finally notified today by the store manager (exactly 1 week after Chicago Sears Corporate promised we would be), my guess is they heard from the BBB and / or Ohio AG as a result of our notifying them both. End Result; replacement part (entire freezer door) is on it's way to our house to replace the one that was dented (by their employees) after we purchased it .

What truly upset me through this entire mess was the ease with which we were lied to by three separate Sears Employees while they looked us straight in the eye, unbelievable.

The wife and I certainly learned quite a bit last year (cancer, surgery, 6 months of chemo) about what's truly important in life and this situation is far from "up there", but I will say, the principle of this really grated me.

Rant over.

03-12-2013, 12:32 PM	#10
coreseller Registered User Join Date: Oct 2007 Location: Midwest Posts: 1,746	We were finally notified today by the store manager (exactly 1 week after Chicago Sears Corporate promised we would be), my guess is they heard from the BBB and / or Ohio AG as a result of our notifying them both. End Result; replacement part (entire freezer door) is on it's way to our house to replace the one that was dented (by their employees) after we purchased it . What truly upset me through this entire mess was the ease with which we were lied to by three separate Sears Employees while they looked us straight in the eye, unbelievable. The wife and I certainly learned quite a bit last year (cancer, surgery, 6 months of chemo) about what's truly important in life and this situation is far from "up there", but I will say, the principle of this really grated me. Rant over. Last edited by coreseller; 03-12-2013 at 12:35 PM.