Quote:
Originally Posted by thstone
I hate my local dealer (Rusnak Porsche in Pasadena, CA). Everytime that I go there, I am strongly reminded that their business model is built on selling new cars and performing warranty repairs - and that they really don't want anything to do with my "old" car unless I'm interested in upgrading to a new model off the showroom floor.
What is your experience?
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I've been in Seattle for a year, I don't even know where the closest dealer is. In FortCollins, I used them to get parts only.
I worked at an Oldsmobile dealer in Denver for a little while as a service writer. As you describe, the entire goal of the service department was to move people into the showroom to buy a new car. Everyone who works at a dealership is a salesman.