[pbanders]

I don't have any advice for your specific case, but reading your story convinces me that before I go to the dealer the next time, I'm going to take photos of every exterior panel, my wheels, and interior section before I go. Why? Because more than once I've picked up my car only to find damage or some other problem that the dealer says "wasn't my fault". Usually, I've been able to get them to step up and fix the problem (e.g. missing roll hoop wind deflector), but the hassle and the feeling they give you that you're taking advantage of them is a PITA. With a set of photos documenting the car's condition it should be simpler deal with any problems.