Agree with you to an extent. Reasonable is something that is in the eye of the beholder. For example I think it is reasonable to replace the cam tensioner pads with the engine installed but it isn't reasonable to have a shop say it must be removed. Just cause it's easier doesn't mean it's reasonable. A reasonable shop will work with the customer, doesn't always mean they will be able to meet 100% expectations, but they will try.
The St. Louis dealer on the other hand, exact opposite of reasonable. "the buttons on your remote dont work anymore, even though you used the key to drive here we are going to delete that key to program in your new one....cause ya know, the buttons dont work to lock & unlock the car"
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2000 Boxster Tiptronic
2003 Boxster
2003 996 C2 Cab
2002 996 (SOLD)
1986 944 (gone but missed)
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