I need help handling my mechanic

[Anker]

I am going to be a bit cruel here. You need to control yourself. You asked them to fix a problem and they addressed it by performing the work that most probably would fix it, and you agreed to have them do it. Unfortunately suspension noises are notoriously difficult to fix unless there is a glaring issue that shows where it is. The fact that it is still there simply means that the work they did didn't include where the problem is. Neither they nor you could know that up front. You say they were "confident" they knew where the problem was. That's kind of vague and not certainty.

I think its fair to ask them how they plan to proceed and point out that they have already made money on work that didn't fix the problem, and if they are the kind of people I like to work with they will give you a break on further work.

You should also recognize that the work they already have done will eliminate suspension problems that are bound to crop up sometime in the future, so you have received value for the work you have paid for.

So go and have a mature discussion with them about how to proceed, and don't be obnoxious.

If they become obnoxious, walk and find another mechanic.

[bwdz]

One other thing that I forgot to add and this is all shops and mechanics are required to do this: verify and confirm the repair, it is the last step of any auto repair. You should not have come to the shop only to find out the car still has the same problem. There are some problems that do not show up every day and are intermittent so leaving the car at a shop for a week while the mechanics use it to run errands is sometimes not feasible so after a short test drive it is possible that I give the car back to the customer as it is not feasible for me to put a couple of hundred miles on it. With any other problem the issues must be verified that it has been resolved.