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Originally Posted by MNBoxster
But, isn't it interesting that we lavish praise on a Vendor for replacing a part which they damaged in shipping? Isn't that to be expected?
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Hmm, yes, it is to be expected for the part to be replaced. The lack of hassle and how fast they did it is what impressed blinkwatt (I assume). I think most companies would have had him send it back -even damaged, then have him wait for a while... then send the new part after the problem has been confirmed... (with no tracking numbers).
It's all quite relative though.
With many sub par experiences from vendors, expectations decline. Regardless, to get "praise,"
a vendor doesn't have to be great -or even good. It just has to exceed one's expectations. (same goes for products, services, etc.)
This isn't such a bad thing. Every time I go to Taco Bell, I
expect them to get my order wrong. When they get it right, it's a bonus, a celebration! "Kudos to Mr. Bell, I'm having a great Border Experience" I exclaim!
Have you ever seen some one at a fast food joint put up an audible stink because their order was wrong? Talk about expectations too high... Everytime I see that, I want to yell,
"Relax, it's just a
taco!"
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