Porsche dealership service definitely has two levels..

[coreseller]

Originally Posted by Perfectlap

Sounds like it wasnt the model but the age of the car.

Are you aware that many of us refer to the dealer as the stealership?
As in they steal away with more of your money than any independent Porsche specialist?
I only go to the dealer service as a last resort or to ask them to give me a top to bottom diagnostic of anything that could need fixing. When the service rep comes out to present the findings he doesn't even try to sell me on doing any of it because he know their estimate will easily exceed everyone else by a WIDE margin. When I had this done at 60K miles their estimate was more than the market value of the car after 10 years.

Good Luck on securing any favorable rates / repairs from those guys, I'd be in a hurry to move you on your way also.

Timco,

Each dealership is different and I would imagine they are as good or as bad as the Service Rep or whoever you are personally dealing with, to paint with such a broad brush is pretty unfair.

Luckily I have only had to visit the dealership once and it was to obtain a 4 digit security code to program an additional remote fob, I was not purchasing anything and the Service Manager was more than happy to help. As a result I'd gladly utilize them if needed in the future.

Are you going to pay more at the dealership than an Indy? Heck Yeah!! Look around at their over head, they are there to make a profit (albeit a likely a higher margin than an Indy) and there isn't anything wrong with that. If their general business model includes unfair / inflated billing or shoddy workmanship word will spread and the market will eventually dictate their demise or force them to change their ways.

In the meantime, if your complaint is legitimate and able to be supported / documented call the BBB , PCNA and your state AG and file a complaint, a resolution would likely be accelerated by these actions.

[Timco]

Originally Posted by coreseller

Good Luck on securing any favorable rates / repairs from those guys, I'd be in a hurry to move you on your way also.

Timco,

Each dealership is different and I would imagine they are as good or as bad as the Service Rep or whoever you are personally dealing with, to paint with such a broad brush is pretty unfair.

Luckily I have only had to visit the dealership once and it was to obtain a 4 digit security code to program an additional remote fob, I was not purchasing anything and the Service Manager was more than happy to help. As a result I'd gladly utilize them if needed in the future.

Are you going to pay more at the dealership than an Indy? Heck Yeah!! Look around at their over head, they are there to make a profit (albeit a likely a higher margin than an Indy) and there isn't anything wrong with that. If their general business model includes unfair / inflated billing or shoddy workmanship word will spread and the market will eventually dictate their demise or force them to change their ways.

In the meantime, if your complaint is legitimate and able to be supported / documented call the BBB , PCNA and your state AG and file a complaint, a resolution would likely be accelerated by these actions.

It's really not that kind of issue. They were sloppy, but I certainly don't mean to drag their name through the mud over it. The service manager or rep was a great guy. I got free shuttle to & from my shop in a Cayenne hybrid, great vehicle. Treated great.

The thing is, I had just washed it. I had just bled it, left zero residue. I got a quote of $200 to flush & bleed. why shop that? Seemed very reasonable to know dealership was doing this and since it's Porsche, no worries..... it won't be scratched or guessed on. It will be treated like a luxury car and respected. Then they just charged $139. Even better!

My comment tomorrow will be that I really need to apply for a job there, because I can make whoever did the work on my car look really bad based on how I work on my cars. It was totally lazy and disrespectful. No one will convince me a newer 911 or Panamera would come out of the service bay with brake fluid all over the barrels.

I totally agree, there's way more reasonable pricing out there, and obviously better service to be had, but I do most of my own work anyway. I just don't have a durametric or a PC to run it on at the moment.

Not painting with a broad brush at all....I took it to Strong Porsche and asked to have the brakes flushed & bled. That was my experience.

[coreseller]

Originally Posted by Timco

It's really not that kind of issue. They were sloppy, but I certainly don't mean to drag their name through the mud over it. The service manager or rep was a great guy. I got free shuttle to & from my shop in a Cayenne hybrid, great vehicle. Treated great.

The thing is, I had just washed it. I had just bled it, left zero residue. I got a quote of $200 to flush & bleed. why shop that? Seemed very reasonable to know dealership was doing this and since it's Porsche, no worries..... it won't be scratched or guessed on. It will be treated like a luxury car and respected. Then they just charged $139. Even better!

My comment tomorrow will be that I really need to apply for a job there, because I can make whoever did the work on my car look really bad based on how I work on my cars. It was totally lazy and disrespectful. No one will convince me a newer 911 or Panamera would come out of the service bay with brake fluid all over the barrels.

I totally agree, there's way more reasonable pricing out there, and obviously better service to be had, but I do most of my own work anyway. I just don't have a durametric or a PC to run it on at the moment.

Not painting with a broad brush at all....I took it to Strong Porsche and asked to have the brakes flushed & bled. That was my experience.

Not quite following you on the bleeding thing. A Motive Power bleeder will run $52.40 on Amazon and after the car is up and wheels removed you are looking at a 15 minute job to flush / fill with new fluid. I used one on my Boxster S a couple of times without using a Durametric, maybe I missed something but all seemed fine and to work well after my flushes.

On your experience at the dealership, make sure they know and the problem will likely be addressed with the specific tech. I'd be surprised if they didn't do something to try to keep you happy enough to keep coming to them, if not they would be severely lacking in customer handling skills which does occasionally happen.

[Timco]

Originally Posted by coreseller

Not quite following you on the bleeding thing. A Motive Power bleeder will run $52.40 on Amazon and after the car is up and wheels removed you are looking at a 15 minute job to flush / fill with new fluid. I used one on my Boxster S a couple of times without using a Durametric, maybe I missed something but all seemed fine and to work well after my flushes.

On your experience at the dealership, make sure they know and the problem will likely be addressed with the specific tech. I'd be surprised if they didn't do something to try to keep you happy enough to keep coming to them, if not they would be severely lacking in customer handling skills which does occasionally happen.

On the bleeding, I was told repeatedly on here to get the motive power bleeder. My local auto shops didn't have that on the shelf so I bought a vac type that sucks uses the compressor. I thought I was watching the res very close but obviously got air in there since the pedal went soft then I only got the rears back after re-bleed. Figured it was time to have it done once right, now I own the motive bleeder. Great tool. Totally my inability to wait for the right tool I was advised to get.