Issue with the porsche dealer. Is this how it is for everyone else??

[JFP in PA]

Originally Posted by Rickinduncan

I bought my Pcar from a Pcar dealer, who had serviced it from day one. The Service Desk was willing to tell me about all the work done, but wouldn't give me a copy. Maybe they don't want to spend all their time photocopying work orders for everyone that asks.

I don't think any dealership, or larger independent shop for that matter, stores paper work orders anymore. Just about everyone has fully electronic records and could reproduce any work order with a couple of key strokes.

It has become a liability issue, not a convenience issue, as the records are the property of the previous owner(s), not the dealer.........

[Speedy2000]

I have had great luck just calling all the dealers listed on my carfax. All shops were glad to talk about what they did on the car, However they would not give me any print outs or work orders of any sort. They told me they could not release any of that as it may have the name of prior owner on it. The ownership is what i was told could not be given out, which may be on records. I just called and wrote everything down.

[JFP in PA]

Originally Posted by Speedy2000

I have had great luck just calling all the dealers listed on my carfax. All shops were glad to talk about what they did on the car, However they would not give me any print outs or work orders of any sort. They told me they could not release any of that as it may have the name of prior owner on it. The ownership is what i was told could not be given out, which may be on records. I just called and wrote everything down.

The previous owner's information is considered private, but the actual work order records are also their property (they paid to have the work done, and therefore legally own all the related documentation). They should not be released to a third party without the prior owner's written consent. We go through this all the time when a prospective buyer wants to see the service records on the car; my lawyers require me to obtain a written authorization from the owner at the time of the work order before we can let anyone see them, and we are required to redact the customer's personal data (address, phone, etc.) before doing so.

[thstone]

In my experience, this approach is common to all Porsche dealers. BMW dealers do exactly the opposite and readily share the info. Go figure.

[trimer]

Just call Wayne Carrini at F40 Motorsports. Hell, not only does he have records of all the cars he has been a part of, but he will even bring you on tv, and tell the world how much you spent, what the VIN is and how you wrecked it...

Interesting how "great" Porsche is, how this is a culture, or as magnus walker puts it "its own language" but god forbid you try and figure out from a dealer when the last oil change was...how dare you. Glad Porsche is looking out for all its peeps.

Yes, I am aware as a few people wrote - its the law in most places. But seriously, they can tell you what has been done to the car.

[keysguy]

When I bought my car used from a Porsche dealer I got all the original copies of everything that was done to my car including the original window sticker. They all came in a folder. I suspect that the original owner included the the information when he traded the car in. My car was also bought and traded into the dealer that I bought it from and apparently he was a frequent buyer. (must be nice) Anyway I've kept up with every paper record including when I do something myself putting the receipt for the parts in the folder along with a explanation of what was done and the date.

[Trax]

Originally Posted by keysguy

When I bought my car used from a Porsche dealer I got all the original copies of everything that was done to my car including the original window sticker. They all came in a folder. I suspect that the original owner included the the information when he traded the car in. My car was also bought and traded into the dealer that I bought it from and apparently he was a frequent buyer. (must be nice) Anyway I've kept up with every paper record including when I do something myself putting the receipt for the parts in the folder along with a explanation of what was done and the date.

Thats exactly how I am. I have a folder and I put everything about the car in it. Just a shame I can't get that info now :/.. Oh well i guess i'll start out fresh with reciepts.

Oh wanna a hear another thing. The Porsche dealer wouldn't help me with the options list of the car either. I mean how is that confidential? Nice eh? I'm a really nice guy I swear I just think i got the biggest Jerk salesman.

[WhipE350]

I understand JFP's points but this certainly won't win you as a future customer. I'm surprised in CA it would be a legal issue to at least tell you what service was done. I know my dealer will do anything, he wants me back in two years to upgrade.

[Trax]

Since i can't get any help from the dealer. On a 2010 boxster does anyone know where or how you can the option list of the car? Older porsches generally have a option code on a sticker , but I can't seem to find one on my car.

[JFP in PA]

Originally Posted by trimer

Just call Wayne Carrini at F40 Motorsports. Hell, not only does he have records of all the cars he has been a part of, but he will even bring you on tv, and tell the world how much you spent, what the VIN is and how you wrecked it...

It is spelled "Wayne Carini" with one "R"...........

[trimer]

[QUOTE=JFP in PA;368776]It is spelled "Wayne Carini" with one "R"...........[

Crap. Don't tell him I screwed up.