Problems with new 987. Help!!

[kuben]

I wonder if any of you guys can advise me. Ibought a new 987 Boxster S 6 months ago. After 1 day I found that the cd player did not work. I subsequently took it to the dealer and they had to replace the whole PCM module. 2 weeks ago the emission control warning light on my dash came on and the car has been in now for over a week at the dealership. Today they told me the problem is that the timing is off- way off. Now there is potential damage to the engine so they say they will replace it with a new engine. The car is under warranty but my question is: should they not replace the car? What can I demand in the form of compensation? Am I being unreasonable.

this sound bad sorry for your trouble but if you push hard maybe something might be done, don't know how it works in the state but i guess it will be very hard to get your car replace, maybe you can suggest to the dealer to buy your car back and walk away or reinvest a few $ and get a new one .it seems that you got a duds

kuben, I don't know how the "lemon law" works in other parts of the world. It is too bad that you are having these problems with a new car (any car really).

Have you tried contacting Porsche?

[Brucelee]

No, Porsche is not required to give you a new car. They are required to fix the car under warranty and since they are installing a new engine, I think they have you and themselves covered.

I think you are being EMOTIONAL and I understand why you would feel this way about a new car going bad. However, getting a new engine is not that bad of a remedy. I assume they will be giving you a free loaner to use while you wait for your new engine.

If not, then THEY are being unreasonable and I would hammer them on that.

In some states there are lemon laws but these laws usually won't help you as they only require the dealer to take the car back IF they can't or won't fix it.

In this case, Porsche is clearly willing to fix the car.

Good luck and Merry Christmas!

Originally Posted by kuben

I wonder if any of you guys can advise me. Ibought a new 987 Boxster S 6 months ago. After 1 day I found that the cd player did not work. I subsequently took it to the dealer and they had to replace the whole PCM module. 2 weeks ago the emission control warning light on my dash came on and the car has been in now for over a week at the dealership. Today they told me the problem is that the timing is off- way off. Now there is potential damage to the engine so they say they will replace it with a new engine. The car is under warranty but my question is: should they not replace the car? What can I demand in the form of compensation? Am I being unreasonable.

[kuben]

Thanks Brucelee. I guess I am pretty upset. However the loaner car is a VW golf and this is a far cry from a porsche. I also wondered- does having a replacement engine reduce the value of my car?

[Brucelee]

Originally Posted by kuben

Thanks Brucelee. I guess I am pretty upset. However the loaner car is a VW golf and this is a far cry from a porsche. I also wondered- does having a replacement engine reduce the value of my car?

In my opinion, no at this point, it does not.

Stay cool, this really does sound like a fluke to me. Normally, the box engine is pretty tough customer.

hi kuben didn't realized you are in uk, it is a disgrace to give you a vw considering the problems you are having and i would most definetely complain about this, any porsche will do while yours is being repaired, bring the vw back and get it sorted, i can garantee you that if you have a car the dealer wants to sale he will get his upmost to get yours back on road as quickly as possible, this is a brand new 987 after all!!

I second olly986's and brucelee's comments.

[PAH]

Hi Kuben

Which Porsche dealership is this? It's not Porsche Centre Chester at Cheshire Oaks is it? They always give VWs as loan cars because the guy who owns the dealership also owns Corkhills VW in Liverppol.

I know other OPCs in the UK have Porsche loan cars.

I'm not sure, but I would say contact PCGB and tell them your concerns about potential loss of value due to the engine change. They are ususally very helpful - I certainly had a lot of help when I was sorting my dual-mass-flywheel problems.

The e-mail address is customer.assistance@porsche.co.uk

Cheers

Paul

[KRZTACO]

Well, from what you said the engine didn't go bad it was the computer that adjusted the timing for the engine. In essence it was a fantastic new motor until the computer changed up the timing so poorly that it ruined the motor.

You have a NEW car, NEW motor, and a ****************ty (can I say that?) loaner car. The Golf is a far cry from a Porsche, I mean they could have helped you out with at least a R32 GTI.

KRZ