Crappy feedback from Pelican Parts - IMS Guardian

[kjc2050]

I said from the beginning that this wasn't the end of the world. I simply was disappointed that I received bad information when I asked a simple question. There is no "he said" / "they said" going on here - I directly quoted the email I received from Pelican. See my original post. They answered my question incorrectly. Twice. Once on the phone, once via email.

Further, I DID try to call them on Saturday. (I received the product Friday night.) Finally, I HAVE provided feedback to them via their Customer Service survey. I'll let you know how they respond.

In the final analysis, I was anxious to install the product, partly because we are quickly running out of mild weather, so I went ahead. The feature that the version I received lacks isn't earth shaking. So I opted to go ahead.

I appreciate the fact that they're out there, have a broad product line, and provide good service. They simply bungled one aspect of this interaction. Twice. Your opinion may differ, but I think it's fair to point it out in this sort of forum. Who knows? -- perhaps another forum member might be interested in purchasing an IMS Guardian, and could benefit from this information. Personally, knowing what I know now, I would have ordered this product from Jake Raby.