How do you stop tire mounting damage?

[David Wildrick]

The Discount Tire store manager was very apologetic. He sent the wheel out for refinishing at his expense. He claims that the steel wheels that pass through their mounting machines leave metal particles in the plastic that contacts the rims, and that is what scratched my paint. Said he just became manager of this store and will have new plastic installed. I’m not holding my breath and will not be back to chance it.

Guess I’ll take MNICEBOX’s advice and get more specific recommendations for a tire place from local P-car owners here in Houston.

Thanks for all the input from everyone.

[BYprodriver]

Originally Posted by David Wildrick

The Discount Tire store manager was very apologetic. He sent the wheel out for refinishing at his expense. He claims that the steel wheels that pass through their mounting machines leave metal particles in the plastic that contacts the rims, and that is what scratched my paint. Said he just became manager of this store and will have new plastic installed. I’m not holding my breath and will not be back to chance it.

Guess I’ll take MNICEBOX’s advice and get more specific recommendations for a tire place from local P-car owners here in Houston.

Thanks for all the input from everyone.

Mistakes will happen, what counts is how it is handled after the mistake. Sounds to me like a resonable explanation & best outcome you could have asked for. I would be inclined to go back there, you know the manager will remember you & be extra carefull next time.