Look what the Dealer gave me free of charge!

[99-Boxster-MK]

Originally Posted by tqtran

customer appreciation gift

heheeh, I like that

I think I will call porsche NA directly. I already called them b/c the dealer refused to honour my warranty. They are gonna think I am a trouble maker..

In the end its my word against their's, but there is something to be said about the customer being right

I am just sooooo pissed about the entire experience.

I forgot to mension, that I also got a painted ignition surround on my car, and the dealer also put a gauge in that.

How can they be aloud to treat cars like that. God damm it, its a porsche for gods sake. Some care should be taken.

Mike

[99-Boxster-MK]

Well I called Porsche and filed a complaint. They won't do anything in regards to something like this as the dealerships are privetly owned and this is between them and me.. This is understandable. They did take my complaint. I guess they log how many complaints occur against a delearship.

They did give me the number of the person in charge of the delearship, so I called and left a message. Won't this be interesting..

Mike

[Lux]

Man, this ******************** makes me mad just reading about it. Always do a "walkaround" with the service advisor when you drop your car off and when you pick it up (like how they do it when you rent a car). This should help avoid situations like the one you're facing.

However, since your dealer is dishonest, you have to hit 'em where it hurts...in their pocketbook.

Here's what you can do...
Drive the car over there and park your car prominently on the street, preferably in front of their entrance. Put up a big sign that says dealer scratched your car and won't take responsibility. Leave it parked there all day. You might have to do this a few times. Hopefully, they'll see it as bad for business and make things right.


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[TECH986ART]

Good idea Lux!! Haha, I'll seriously do that if they ever F around with my car!

Mike: Let me know if you need any legal advice, I have a friend who just won a 3mths war with BMW due to a Lemon issues with his car.

Also I'll back you up with what Lux suggested!!

[99-Boxster-MK]

Well going to the top pays They are going to take care of it, and its going in on Monday for a full panel redo.

I think I am going to get them to redo my front bumper as well as its already in the shop and there are a few stone chips on it. I am sooo happy now Hopefully they will do a good job on the re-painting.

It's just unfortunate the bumper has to be re-painted, but I guess there is nothing that can be done as the gauge is into the plastic.. oh well.....

Do you guys think I should have the front bumper done? as they would have mixed the paint and the car is in? The stone chips are minor but there are many tiny ones, and a few big ones. would take me days to fill properly??

I did really like the sign idea, and I would have done it. Right in the front windshied, just like those sun shields. That way they wouldn't be able to remove it ehehhe

Mike

[TECH986ART]

Glad to hear, Downtown Porsche repainted my front bumper for me, it was the worst job I ever seen, not only they did not fully send it down to prep it(causing my bumper easy to get chipped due to the paint wasn't hard enough), the clearcoat looked like orange peels (I have a 2-tone car now from the front view). I have to Re-paint mine....

Make sure to tell them to do a good job and check everything after its done, from my experience, the body shop they deal with are crap! Maybe cause $$ its out of their pocket...

[99-Boxster-MK]

Do you know which body shop they sent yours too? Just curious how much they charged you for the front bumper? I am going to out of pocket the front bumper so I wanna see if they will try to pad the bill to recover the costs, so this way if I know how much you paid I can have some leverage..

Thanks for the heads up on the work quality

Mike