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Old 01-06-2011, 09:20 AM   #1
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Good will point #1:
If I were them -- I would waive the previous repair costs -- as that
did not resolve the problem.

I would then look to fix it correctly -- and only charge for what fixes the problem.

Good Will point #2:
I'd throw you a bone for having to deal with the issue more than once.

I think it is fair to pay for the proper fix -- but you shouldn't pay for any
fix that was incorrectly diagnosed.

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Old 01-06-2011, 09:31 AM   #2
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First, call your CC company and report the transaction as a fraud, to effect a refund.
That Dealership had no excuse for that incorrect diagnosis and costly and unneeded repair. As a matter of fact, how do you know the cam cover job was actually done?

Then find another place to work on your car.
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Old 01-06-2011, 09:53 AM   #3
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Call Porsche US Corporate office and complain, but let them know too, you are going to Porsche about there inability for them to have done the job right the first time. ******************** and ******************** LOUD.
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Old 01-06-2011, 03:20 PM   #4
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I wouldn't be so quick to condemn the dealership. It's quite possible that these two leaks are separate incidents.

If an engine leaks as much as you describe, chances are it's been neglected for a long time (not necessarily by you, I am sure there is a PO somewhere...) and likely has plenty of other things that are on the verge of failing. So this may just be unfortunate coincidence.
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Old 01-06-2011, 03:59 PM   #5
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Quote:
Originally Posted by Fluellen
I wouldn't be so quick to condemn the dealership. It's quite possible that these two leaks are separate incidents.

If an engine leaks as much as you describe, chances are it's been neglected for a long time (not necessarily by you, I am sure there is a PO somewhere...) and likely has plenty of other things that are on the verge of failing. So this may just be unfortunate coincidence.
The OP said it was leaking just as bad after the "repair" as before.

Cam covers on the M96s can tend to weep; no big deal.

They missed whatever the real problem is.
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Old 01-06-2011, 05:07 PM   #6
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thanks

Thank you for the responses. I instructed the dealership to continue with the repairs because they are my only repair option in the area but they are over an hour away. I took it to two local shops where I am and neither could work on it. I got sick of paying to have it flatbedded everywhere and just shipped it to the dealer.

I am going to call the dealership tomorrow and ask the following questions:

1) Can you please show me proof that the cam covers were replaced?
2) How do you know for sure that the RMS is the problem?

If you all have any other suggestions, I great appreciate the help. It's nice to have some honest information.
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Old 01-06-2011, 06:58 PM   #7
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1k to seal cam covers huh??? Damn, I thought we were expensive!

I have some indirect experience with this dealership, we have a car here now tht came to us from them..

Don't these people test drive a vehcle? I put at least 90 miles on every car we do any sort of repair work to and if they did the same and gave the oil a chance to heat up and thin out, they'd not get these types of comebacks...
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