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J Tinsby · 01-26-2011, 08:40 AM

Hi Aaron,

Sorry to hear of all your troubles with the stealership. This is the sort of thing that made me get out of the automobile service industry.

If it were me I'd be looking for an attorney to at least speak to, many will give pro bono advice on a situation, so you know where you stand legally. it will be tough to prove negligence I think, I don't know that overcharging you and misdiagnosing would qualify.

What scares me is the more I read from you it seems it's getting worse they more they touch the car.

I'd be finding out if the Better Business Bureau or Consumer Protection Office has complaints about them and what they were. It may also be beneficial to call the State Attorney Generals Office and explain as politely as you can the situation. You can dispute the charge if you paid using a credit card. Make sure you write down the name of everyone you speak to and the date and time, this may be important later on and will establish a time line of events.

Armed with what you have done, and all your notes ask to speak to the owner of the dealership and let them know you will pursue the matter with all the aforementioned entities. Offer to the dealership that you aren't above calling the local newspaper or investigative people at the local TV station to apprise them of your plight.

Even when it's all said and done and you get the car fixed I'd NEVER darken the door of that place again. I drive 65 miles to get my car serviced in Delaware, even though there is a dealer 14 miles from me. ( I used to work there and know how they are, that's why!!)

I wish you the best!

J T

01-26-2011, 08:40 AM	#17
J Tinsby Registered User Join Date: Sep 2010 Location: Pa. Posts: 103	Personally... Hi Aaron, Sorry to hear of all your troubles with the stealership. This is the sort of thing that made me get out of the automobile service industry. If it were me I'd be looking for an attorney to at least speak to, many will give pro bono advice on a situation, so you know where you stand legally. it will be tough to prove negligence I think, I don't know that overcharging you and misdiagnosing would qualify. What scares me is the more I read from you it seems it's getting worse they more they touch the car. I'd be finding out if the Better Business Bureau or Consumer Protection Office has complaints about them and what they were. It may also be beneficial to call the State Attorney Generals Office and explain as politely as you can the situation. You can dispute the charge if you paid using a credit card. Make sure you write down the name of everyone you speak to and the date and time, this may be important later on and will establish a time line of events. Armed with what you have done, and all your notes ask to speak to the owner of the dealership and let them know you will pursue the matter with all the aforementioned entities. Offer to the dealership that you aren't above calling the local newspaper or investigative people at the local TV station to apprise them of your plight. Even when it's all said and done and you get the car fixed I'd NEVER darken the door of that place again. I drive 65 miles to get my car serviced in Delaware, even though there is a dealer 14 miles from me. ( I used to work there and know how they are, that's why!!) I wish you the best! J T __________________ "Never force it.... get a BIGGER hammer!"