Update: Finally got the key to re-insert. Repeated attempts only made ignition switch get "softer" and more "spongy." Top remained partially open. So, I (thought) I was committed to repairing the problem myself now convinced the electrical issues are all ignition switch related. But wait...I bought an extended warranty after replacing the RMS!! Ignition switch is ~$200; warranty deductable: $200; no-brainer here right?...wrong...
Car in trailer to dealership for repairs. Dealer called Warranty Direct for authorization per the contract. Authorization granted. Warranty Direct will only cover ~$120 of the $165 (genuine Porsche parts) ignition switch b/c they want to use aftermarket parts...OK, I'll go the difference and tell the dealer to proceed using Porsche parts.
BTW, the top also needed a relay. $35 diff in price and 1 hour labor.
Repairs complete, I'm expecting to pay the $200 deductable + $45 difference for the switch + another $35 for the relay...right?....wrong....
Warranty Direct apparently uses a different "flat rate" than most repair shop's typical Mitchell books. They won't say what they use, only "a national hourly rate chart." Dx + repairs via Mitchell calls for 5 hours labor; WD pays < 2.5 hours and apparently does not allow for diagnosis. Additionally, they didn't match my Porsche dealer's hourly rate of $100/hour but paid a lesser $90/hour.
Bottom line: I had to pay $650 out of pocket for a job I could have done for ~$300.
This is NOT what I bought a warranty for!! Calls to Warranty Direct were met with "we are not going to consider changing the price" and a supervisor will not come to the phone to discuss this. Appeals need to be handled via
www.adr.org which will cost me ~$750 for them to hear my case... I think I just got ripped off...
Long story short - be very careful with Warranty Direct. Make sure you know what you are buying and what to expect. My WD contract states they will pay for "reasonable costs to repair or replace any Failure." The definition of "reasonable" is not clear and is left to interpretation by Warranty Direct. I cannot recommend them.
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