Dealing with dealer advice?

[eightsandaces]

Originally Posted by Petermcd

It is a porsche dealer and it is under their warrantee. Also it happened on their lot as there was an extra one of those perforated grille things that snap into roll bar kicking around behind the seats and I am sure putting top down with that thing in there caused the wire to pull off. I just never noticed the wire till the day after I got the Boxter home. Top is in good shape so as long as epoxy fix works and looks clean then guess I will be happy.

If they will do it, (and it's a huge "if") I would request that they submit to you in writing that any future failure of said connection within an agreed upon timeframe by both parties will be covered, otherwise if it were me at the dealer I just bought it from, I'd push for complete window/top replacement. They already have an "excellence" in business issue if they delivered a car to you with that wire disconnected and a floating grill under one seat, lousy dealer prep at the minimum, after all you didn't just spring for a Kia.. Seems as if used vehicle quality is driven exclusively by whether the buyer is observant enough to notice problems..

[husker boxster]

I know you say the dealer says it covered under warranty, but you can't always believe them. I forgot if it was the rear wheel bearing or the front bushing repair on my previous Box but the dealer said the repair was covered under my CPO. They gave me the car back, no charge, and I was on my way. A week later they sheepishly contacted me and said Porsche rejected the warranty claim because it was considered a wear / tear item and I owed them for the repair. They only charged me at the warranty rate since it was their mistake, but it still cost me. Might want to be absolutely, positively sure if you go in demanding a new top. Not that this is a wear / tear item, but there could be some debate on how it got disconnected.

[Petermcd]

Thanks those are pretty good points. I was thinking along the lines of getting a written guarantee on epoxy connection

[mptoledo]

Originally Posted by husker boxster

They gave me the car back, no charge, and I was on my way. A week later they sheepishly contacted me and said Porsche rejected the warranty claim because it was considered a wear / tear item and I owed them for the repair.

Being an ex Car guy, I would have told them "I think not". No way I would have paid them after the fact on their mistake when they told me it was covered. There isn't a court in the land that would take the case, if they were stupid enough to sue you. Now if its the only Porsche dealer you have and the price wasnt' that much, then I may consider working out a compromise(like "cost of parts only no labor charge). Trust me, I know, the dealer would never rebate you money if they charged you too much. We sold Porsche, BMW, Jeep, Mitsu, Subaru.... Dealerships are set up to eat things like that.

But do get everything in writing. I mean everything. If it aint in writing, it doesn't exist. Good luck and I hope it comes out in your favor.