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It's a Dealer problem in my opinion.
I live just south of you in Tuscaloosa AL. I never once considered taking my car to Tom Williams ever, I go to Jack Ingram Motors for anything that requires dealer involvement. My experiences with Tom Williams started with my BMW afterwhich I vowed never to torture my car with them again. The guys in Montgomery seem to be very professional and what you'd expect from a Porsche dealer. Tom williams owns to many dealerships and treats the german cars as if they were just another car "off" their lot. Please don't judge anything about Porsche from your experience with them.
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