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Old 05-29-2008, 10:24 PM   #1
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Join Date: May 2008
Location: Wisconsin
Posts: 24
Any Porsche exec's listening?

I know you guys must be on these forums and Since PCNA won't return my calls I guess this is my best option for getting in touch with you. My story, in a nutshell, is this...2001 Boxster S purchased 5 months ago from an authorized Porsche dealer, had always been dealer maintained prior to me purchasing it, I got the 60,000 mile service done right on schedule at another authorized dealer, 1 month later the engine is blown (coolant mixing with oil). The authorized mechanic at the dealer even admitted that the problem was a result of a manufacturing flaw. The way I see it is this...I am 27 years old, I'll be pruchasing a lot more cars in my life. PCNA can go either of two directions. 1, give me a reasonable good will offering, or 2, outright deny any such an offering.

In scenerio 1 I walk away somewhat disappointed at my bad luck, but overall pleased that a repuatble company stood behind their product. I continue to get my car dealer serviced and strongly consider said company for my future car buying needs. I see this as a win win scenerio.

In scenerio 2 I get an outright denial. The way I see this is that Porsche finds it absolutely acceptable for their engines to fail at 60,000 miles (even when properly maintained to their own specifications). My reaction to this possibilty is "Why give Porsche any more of my money?". So what do I do? Have my car trucked from the dealer to an independant garage to be fitted with a used engine. I lose and Porsche loses any further revenue from me. Furthermore, I become a Porsche basher for life.

My question to any Porsche exec that may be listening is this...Is it really in your company's best interest to ignore my problem? If this sort of engine failure is as rare as you would have everyone believe then wouldn't it be best to stand behind your product? The way I see it, replacing my engine would be a relatively minor "cost of business" write off for Porsche which would result in my continued patronage. On the other hand, lack of any type of negotiation by Porsche would result in me becoming an anti-Porsche spokesperson for life. I will freely admit that math was never my best subject in school, but I am pretty sure that if you study the numbers you would find that if I am able to convince just one person not to buy a new Porsche that the amount of lost revenue for PCNA would be far greater than that of an engine replacement.

Well, if you guys are listening I'd love to hear your reactions either through this foroum or through private correspondance. Just let me know if you want my email address, or look up my car...It is at Concours motors in Milwaukee. Hopefully it is the only blown box there at the moment.
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