Porsche of Tyson's Corner HBL SUCKS

Doubt this will help but if you want to rattle the cage on the key.

Send them a polite letter telling them this was part of the transaction for the vehicle. Then you need to tell them you will escalate the issue and continue to press until they remit. Spell all the options out too, ie: contact Porsche NA and the territory rep for the area. The trump card is to threaten a letter to the Sate Attorney general, that tends to put a lump in their throats. I only have one key, it's not the end of the world but it does suck, especially since replacement can run as high as 300.

[2fast2c]

Sorry to hear that. HBL is known for their lack of service and people with bad attitude. Unless you are there to purchase carrera GT

I had bad experiences with their service dept, too.

That's why I took mine to independent local shop, curry's auto, for my 60k service and brake fluid flush.

I'll raise hell and do everything to make them miserable even if you don't get anything out of it.

Good luck though

[racer_d]

Jacque - Was this an "international" sale? I see your location as Montreal.

I know when people were importing Porsches to the US in the 1980s, Porsche looked down upon both dealers who were doing this and private sales, going so far as to tell dealers they could not service "euro" cars. Given the recent decline of the $$, I wonder what pressure, if any, US dealers are getting from Porsche to NOT sell US cars to Canadians (which hurts the Canadian dealers). Just a thought.

I have never bought a car from HBL. My wife had her Audi serviced at HBL without incident, but the one or two times I went to get parts, I did get the impression that they couldn't care less about my buying from them.