[B&TRepair]

I'd start at the dealer level, if they take a FU position then you need to decide how bad you want a fair outcome. Tell the dealer owner your mom will be driving the car around with a "Sullivan Pontiac are lying *******" sign in the window, tends to get their attention real fast. I played that tune on a smug Searay dealer once and he was tripping over his own **** (censored, I forgot free speech has been stabbed to death by Bushco) to fix the situation, good luck.