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Hi,
I think there's a simple solution for you. Do you regularly remove the faceplate? If so, it may just be misaligned.
I'd remove it and carefully replace it. Also, while you have it removed, take a Q-Tip and some rubbing alcohol and clean the contacts on both the faceplate and the head unit itself. I bet this fixes your problem. Hope this helps...
Happy Motoring!... Jim'99
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