The spin lock system on the 987 looks very similar if not identical to the 986. I had a problem similar to the one that your dealer is experiencing when I picked up my hardtop. Here's the adjustment instructions I received on RennTech:
http://www.renntech.org/forums/index.php?showtopic=10070&hl=hardtop
It might be worth a try.
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2000 Arctic Silver/Black, Hard Top, On Board Computer
PNP Rear Speakers, HAES 6-Channel Amp, Avic Z140BH,
Painted Bumperettes, 2004 (OEM) Top, Homelink integrated in dash with Targa switch, 997 Shifter, Carrera Gauge Cluster with silver gauge faces, heated 997 adaptive sports seats, Litronics, silver console
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