The spin lock system on the 987 looks very similar if not identical to the 986. I had a problem similar to the one that your dealer is experiencing when I picked up my hardtop. Here's the adjustment instructions I received on RennTech:
http://www.renntech.org/forums/index.php?showtopic=10070&hl=hardtop
It might be worth a try.
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2000 Arctic Silver/Black, Hard Top, On Board Computer
PNP Rear Speakers, HAES 6-Channel Amp, Avic Z140BH,
Painted Bumperettes, 2004 (OEM) Top, Homelink integrated in dash with Targa switch, 997 Shifter, Carrera Gauge Cluster with silver gauge faces, heated 12-way driver & 8-way passenger seats, Litronics, silver console
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