[jcslocum]

Pull the filter, cut it open and see where you are. Or let them do it while you are present. Re beer, these folks work for you. Specialist or not, you are the customer and don't accept whet they tell you as gospel. It's not personal,it business and as the customer you have rights. Be specific and if you BS meter is going off and. They are telling you something you don't like, then move the car to another shop. You car sounds like it has a catastrophic failure and there should be NO guessing about the root cause.

These are good to great shops, then there is the other types.