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07-21-2006, 12:40 PM

What "certain" companies don't seem to understand is, customers would rather deal with a voluntary recall, BEFORE something happens, rather than having to fight with "hidden" recalls, TSB's etc., after their car has broken, or after a significant problem has become well-publicised. The company certainly gains brownie points when it appears they are caring for their customers and taking ownership for inherent design flaws. Yes, we know they are really saving their a$$es to prevent lawsuits, but with the right PR spin, it makes them appear to care.

I guess since the RMS failure or IS failure doesn't result in the car erupting in flames and people dying (suicides after receiving the repair bill don't count), Porsche figures it ain't their problem and why spend any of their precious deutschemarks (or would that be euro's now??) and cut into their profits?

Knock wood, my car hasn't had those problems, just the stupid airbag light. Oh, and the driver's side sun visor mirror cover fell off the other day. Relatively minor annoyances, but then again, the car is 8 years old....

07-21-2006, 12:40 PM	#6
creseida Guest Posts: n/a	What "certain" companies don't seem to understand is, customers would rather deal with a voluntary recall, BEFORE something happens, rather than having to fight with "hidden" recalls, TSB's etc., after their car has broken, or after a significant problem has become well-publicised. The company certainly gains brownie points when it appears they are caring for their customers and taking ownership for inherent design flaws. Yes, we know they are really saving their a$$es to prevent lawsuits, but with the right PR spin, it makes them appear to care. I guess since the RMS failure or IS failure doesn't result in the car erupting in flames and people dying (suicides after receiving the repair bill don't count), Porsche figures it ain't their problem and why spend any of their precious deutschemarks (or would that be euro's now??) and cut into their profits? Knock wood, my car hasn't had those problems, just the stupid airbag light. Oh, and the driver's side sun visor mirror cover fell off the other day. Relatively minor annoyances, but then again, the car is 8 years old....