[particlewave]

Hi Charles,

Thank you for the information. It seems to be a problem with the cable. Here is the information needed to return your cable for testing and/or replacement.

Your RMA number is: *******

Send the above RMA number along with your Durametric cable to:

Durametric Software
*********

Upon receipt of the cable we will test it and let you know what we find. If we confirm the trouble we'll replace the cable and charge only for return shipping if the tool is beyond the warranty period. Turn-around time is typically 1 - 2 business days.

If you have any questions in the meantime, don't hesitate to ask.

Nice customer service
:dance::dance::dance: