so let's say that with the 987's, we have to chalk up "issues" to the 'new model effect' - whether it's porsche, honda or god forbid one of the subpar domestics, that's a common hook to blame "issues" upon. furthermore, if that's the easy way out (when arguing satisfaction), then one might expect that the dealer and ALL of the people who represent the dealer, are well aware of the 'new model effect' and thus much more receptive to entertaining/understanding/investigating the returning owner's complaints with the new model. if that assumption can be considered valid and true, now dismiss the mediocre experience that one should expect from a domestic brand, and rather, consider the superior experience (call it the pay to play, if you will) that one purchases along with the vehicle when investing in Porsche (or MB, Bentley, Mazerati, etc). in other words, it's not wrong to expect that the service advisor is familiar with the car (maybe even drives one), that the technician didn't just quit his/her job at ford and is driving an el torino (the person who fixes your high end car should be just as much an afficianado as you - and should drive the car!), that when you walk into the dealership there is a level of respect (it's not arrogance - it's arrogant to expect to walk into Target and have everyone think you're hotsh%$, but when you walk onto the 'holy ground' that represents your vehicle, its a kind of - you're one of them thing, you've arrived or i'm a member - without the hideous member's only jackets from the 70's - who knows maybe Old Navy will bring them back!!!
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i think what seems to be a an ongoing theme with these issues of quality and/or satisfaction is the lack pride and commitment to value and everyday satisfaction that one should able to count on from porsche, just isn't there. in another one of my famous, 'make an everyday situation into a doctor analogy' rants,:
a patient shows up to his or her physician, they know the doc is human and thus fallible, but don't expect nor want a mistake. the doctor understands this as well, and (a good one) strives to provide error free care. studies have shown that doctor's who have made mistakes (mild medication errors or grave diagnostic/treatment errors) and communicate with their patients, show (and have) concern and empathy are far more likely to retain patient trust and avoid litigation, whereas doctors who are more callous to their patients and treat them less as an individual and more as a number have less likelihood of acquiring patient trust and more likelihood of litigation. maybe porsche should take a few courses at their local medical school on caring, compassion and commitment.
