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Michelin to me is kind of like buying a Sony tv. They are by far the best, but you will pay dearly for it. For as fast as these things eat tires, I'll try the sumis before I spring for Michelin.
I am however glad to hear about your customer service experience. It seems this type of encounter is an anomaly as most companies treat their customers like scum of the earth. Glad to see Michelin is doing it right.
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