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Old 04-28-2006, 06:10 AM   #29
RandallNeighbour
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Join Date: Jul 2004
Location: Houston, Texas
Posts: 7,243
Mach, there's something you should know about warranty work at Porsche dealerships that I just learned from my mechanic, who is a tech at a dealership.

Rattles, squeaks, noises and vibrations (even bad ones like yours), etc. are all justified issues on new Porsches covered under warranty, no doubt.

However, Porsche does not pay the normal labor rate to techs to find these things and resolve them during the warranty period. Therefore, they are always wiggling out of working diligently to find your problem.

Moreover, if the fix for the issue does not include replacing any parts, the dealership makes no money on the service work.

On another note, Hans told me that if the book rate for a repair is 4 hours and it's warranty, Porsche will only pay 60% of book rate to him to fix it. However, if it's customer-paid work, you get charged all four hours, even if he does the job in 2.75 hours, which he typically can do because working longer doesn't pay him any more.

Imagine sitting in a waiting room for your car, working on your laptop, which I've done three times now. The service guy quotes 4 hours, the mechanic is done with it in 3 or less hours, but leaves the car on the lift, goes to lunch works on another car, cleans his tools, tells a buddy a joke, and all of this just to make you feel like you paid for 4 hours labor.

I know this is how all dealerships work, but it pisses me off. It's cheating the customer in a big way.

All this to say, mach, know you're going into warranty issues with people who don't feel they are paid enough to do the work you paid for when you bought your very expensive German car.
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