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Yes, I was talking about my time.
Anyway, I just spoke to the service manager, Trevor, and he seemed to be defending his employee right off the bat. Then he went and talked to the idiot employee and then called me back with a little more belief of my story saying that next time I come in I should ask for him and he'll give me "some sort of discount or something." I personally don't believe it. Sounds wishy washy.
A good sales outfit will appease the customer who has a logical complaint by giving him or her a specific incentive to come back and spend more money there. Porsche servicing is a big busines and I don't understand why they wouldn't go out of their way to keep me as a customer. I don't think I'll be going back to Beverly Hills Porsche for servicing...Maybe Rusnak (the next closest dealership in Pasadena) isn't much better, but I will at least tell everyone on this board not to expect great service from Beverly Hills Porsche.
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