[Jake Raby]

I have a tough book that we use in the shop for technical directives and that has benefits.. I also like to print things out or use printed publications, but very little that we do has a directive- we have to create our own processes.

In the beginning we will distribute printed versions only, then move to books on disk or for direct download. Then get into the Amazon system last.

The one thing I have to deal with is how to avoid people who buy the book thinking that with their purchase comes some right to interface with us for their technical questions via telephone...

I've even contemplated putting someone else's name on the book just to avoid that issue. The phone is a horrible enemy.