I have a been buying parts from Pelican for several years even before they acquired this board and never had any issues with them. They have been helpful whenever I have called them. Just like any business sometimes some parts are on back order or located in another location and that part might be delayed a day or two. I got email updates the few times that occurred so no big deal.
While a lot of people want Amazon service, I have made it a point to do as little business with Amazon as possible. Many of their employees are paid in a similar fashion to Walmart employees and therefore have to rely on help from the government. Sorry but I avoid doing business with companies like Amazon that use government assistance to subsidize their payroll to prop up their profits. Therefore, if doing business away from Amazon takes a little longer then I am willing to accept that. .
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