[Mark_T]

I used to order everything from Pelican. Now I only use them for high volume disposables - filters, brake pads, rotors, etc. I will never again order anything that they have to source from Porsche, or anything at all that I need quickly, as it is faster and cheaper for me to get it from our local dealership.

I buy local, I get it in a week and my PCA membership gets me a 10% discount. I order from Pelican, it takes at least three weeks, no PCA discount, and a stiff shipping charge. Works out better from the dealership just about every time.

I would like to do more business with Pelican, but they need to take a serious look at their business model before that is going to happen. As an example, if they can offer free shipping in the US, why do we in Canada have to pay the full shot? Would it not be fair to just pay the difference between the US and Canada shipping rates? Is there some reason why I can get something from China in a week, but it takes Pelican longer than that just to fill the order, never mind the shipping time?

As far as the book goes, I find Pedro's DIY guides much more helpful. If Pedro put out a book I would buy it in an instant.

This has been my experience, YMMV. I'm not trying to be rude or insult anyone, just telling like it has been. I think it is better to let a business know when you feel their service is less than satisfactory. If you just go away and deal somewhere else without saying anything, then you have not given them the opportunity to address the issues. I think they at least deserve that much.